Returns and Refund Policy

This is my policy on returns and refunds. Please review.

 Courses  - A student who purchases a 'self-study' course is entitled to a refund within one hour of making their purchase. After that, no refunds are granted.


-   A student who has pre-registered for a course is entitled to 100% refund up until the course begins.

-  A student who chooses to unenroll from a class after it has begun is not entitled to any form of refund.

-  A student who has paid a pre-registration seat holding fee is entitled to have that fee taken off of their total tuition.

- A student who has paid a pre-registration holding fee but not their tuition is not eligible for their hold fee back if they abandon their reserved seat prior to starting the class.

-  A student who misses any 'live' class gatherings is not entitled to any form of refund for not being present. These are 'value added' and something I do for fun and expanded learning.

- Respectful Classrooms Clause
Students who are identified as having a negative or damaging attitude to Katie, the Academy, or other students may be removed from the Academy. They are not entitled to any form of refund or back pay. 

If a student or registrant to a live course or self-study course is disrespectful to Katie, the programs, or poses a threat to the safe and healthy learning environment of others, they are removed. They may email Katie to request reinstatement.  

-  A student who is on a payment plan who cannot continue to make them is encouraged to contact katieindicrow@gmail.com to request payment relief. I would most often rather keep you in the learning program than see you walk away.