A note to all students and potential clients

Returns and Refund Policy

This is my policy on returns and refunds. Please review.

POLICY FOR COURSES AND LIVE EVENTS: A student who purchases a 'self-study' course is entitled to a refund within one hour of making their purchase so long as they have not downloaded or copied any of the course material. After that, no refunds are granted.


When enrolled in live action events and classes:
-  In the event you pre-register and would like to unenroll before the course begins, you may contact me for a full refund.

- Once a class or event begins, a registrant is not entitled to any form of refund.

-  A registrant who misses any 'live' class gatherings is not entitled to any form of refund. 

-  A student who is on a payment plan who cannot continue to make them is encouraged to contact katieindicrow@gmail.com to request payment relief. I would most often rather keep you in the learning program than see you walk away.



Respectful Classrooms ClausIt is important to be mindful of the way that you interact with instructors and other students. When in a 'live' class where we are having group meetings, all participants must be respectful of the contributions of others. Appropriate language and comportment are expected. A person who is not following that standard will be removed from the classroom. They will not be entitled to any form of reimbursement or refund.

 - There are moments in the healing and self-discovery process where registrants or past clients may exhibit aggressive or threatening behaviour to Katie or other students. Katie will often allow these students to remain in the school to continue their studies. These students are not granted access into the private question sessions or group sessions. *This exclusion does not entitle them to any form of reimbursement. *


-If a student or client has made threats to the instructor, they are automatically removed from the school, they will not be entitled to any form of refund or reimbursement.

POLICY FOR PRIVATE SESSION AND CONSULTATION WORKEach person engages in a dual layer consent process before Katie begins to work on the teaching and development materials. Once a client has submitted payment, the work begins. For this reason, there are no refunds provided under any circumstance.


TO CONTACT KATIE:
Any student may contact me through the school inbox (via your student profile) OR via email to katieindicrow@gmail.com. 

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